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Mobile App + OMS Case Study

Bedor Express

Fresh Chicken Delivery App & Store Order Management System

A mobile-first ordering experience connected to a backend Order Management System operated directly from the store — designed and built by BoroTech Solution to move a local fresh-chicken business from scattered calls and messages to one connected digital workflow.

Project TypeMobile App + OMS
MarketLocal Delivery
LocationKokrajhar Town
Delivery8 km Radius
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Bedor Express app — home screen, product configuration and live order tracking
Project Overview

A Complete Ordering Ecosystem for a Local Fresh-Chicken Business

The project connects customer ordering, store operations and delivery-status visibility in one focused digital system.

BoroTech Solution designed and built an end-to-end digital ordering platform for Bedor Express. The customer-facing mobile experience allows users to select chicken cut type, choose quantity, understand pricing and track order progress. Behind the app, a centralized backend Order Management System enables the store team to receive, validate, prepare, dispatch and complete orders directly from the store.

Project at a Glance

01

Customer Experience

Simple home screen, guided product configuration and clear local-delivery actions.

02

Store Operations

Backend Order Management System designed for direct use by store staff.

03

Order Visibility

Progress states from Order Placed through Preparing, Out for Delivery and Delivered.

04

Product Configuration

Cut-type selection, weight control, transparent price calculation and availability notes.

05

Local Fulfilment

Built around an 8 km delivery radius and direct Call Shop support.

06

Scalable Foundation

Structured for future additions such as payments, inventory and delivery-partner tools.

"One simple system — from customer choice to store fulfilment."

Business Challenge

Turning a Traditional Store Workflow into a Structured Digital Experience

The Operational Challenge

  • Fresh chicken orders require specific choices such as cut type and weight — not just a generic product selection.
  • The store needs a reliable way to see every incoming order and process it without losing customer details.
  • Customers need confidence that their order has been received and is moving through preparation and delivery.
  • The interface must remain simple enough for fast use by both customers and store staff.

Project Objectives

  • Make ordering fresh chicken quick, clear and mobile-first.
  • Capture order preferences consistently and reduce ambiguity.
  • Give the store a centralized order-processing workflow.
  • Provide customers with transparent progress updates.
  • Create a foundation that can scale with future business needs.
Our Solution Strategy

Two Connected Layers, One Shared Experience

The experience was intentionally divided into two connected layers: a customer app and a store-side operations system.

01

Customer Simplicity

Minimize screens, make choices obvious and keep actions prominent.

02

Store Control

Centralize all orders, details and fulfilment states in one backend.

03

Shared Visibility

Synchronize status changes so customers can follow progress.

Customer Experience

A Focused Mobile Journey Built Around Real Ordering Decisions

The interface prioritizes the three moments that matter most: discovery, configuration and order tracking.

Bedor Express home screen — Order Now, Track Order and Call Shop actions
01 — Home & Actions

Order Now, Track Order and Call Shop are visible immediately.

Bedor Express product configuration screen — cut type and quantity selection
02 — Product Setup

Customers select cut type, quantity and see the updated price.

Bedor Express order tracking screen — order progress and live route map
03 — Live Tracking

Order progress, route visibility and direct store contact in one screen.

Key Customer-Facing Features

Store Operations

Backend Order Management System — Operated Directly from the Store

The backend was built as the operational control centre for Bedor Express, allowing the team to process every order without relying on scattered calls or messages.

Backend Order Management System — Incoming Orders, Order Validation, Status Control, Product & Pricing, Customer Contact, Order History

Functional representation of the backend modules delivered for store-side order operations.

Built for Store Staff

The workflow is designed for practical daily use from a store computer, laptop or tablet.

Real-Time Customer Updates

Every status change in the backend is reflected in the customer tracking journey.

System Workflow

How the App and Backend Work Together

End-to-end solution architecture — Customer App, Core Backend, Store OMS and Delivery Handoff connected through one workflow

High-level architecture showing the connection between the customer app, core backend, store OMS and fulfilment.

Store-side order workflow — Order Received, Validate, Prepare, Dispatch, Complete

The store team moves each order through a clear operational sequence while the customer receives matching progress updates.

Design & Build Approach

Simple on the Surface. Structured Behind the Scenes.

Mobile-First UX
Large touch targets, minimal navigation and clear hierarchy help customers complete an order quickly.
Brand Consistency
Warm orange, yellow and red accents create a fresh, energetic and recognizable identity.
Operational Clarity
Store-side actions follow the same order states shown to customers, reducing confusion.
Focused Data Capture
Cut type, quantity, amount and customer details are structured rather than entered informally.
Scalable Architecture
The app and backend are separated cleanly so features can be expanded without redesigning the full workflow.
Local-Business Fit
The product is designed around the realities of a store-led, short-radius delivery service.

Quality Considerations

Usability

Clear labels, visible actions and guided choices for customers and staff.

Reliability

Centralized order records and controlled status transitions.

Maintainability

A modular foundation for product, pricing and operational changes.

Privacy & Access

Store-side operational data can be restricted to authorized users.

Future-Ready Expansion Opportunities

Built to Grow With the Business

The delivered system creates a foundation for additional business capabilities as operations grow.

Project Value

A Better Experience for Customers — and a Better Workflow for the Store

For Customers

  • Faster and clearer ordering
  • Transparent choices and pricing
  • Visible order progress
  • Easy access to store support

For the Store

  • Centralized incoming orders
  • Consistent order information
  • Clear fulfilment stages
  • Searchable operational records

For the Business

  • Professional digital presence
  • More scalable local operations
  • Stronger service consistency
  • Foundation for future growth

Outcome

The Bedor Express project demonstrates how a local store can move from a fragmented ordering process to a connected digital workflow. Customers receive a clean, guided experience, while the store operates from a centralized backend Order Management System that supports fulfilment from the moment an order is received until it is delivered.

Running a Local Delivery Business on Calls and Messages? Let's Build You a System.

BoroTech Solution designs and builds mobile-first ordering apps paired with store-operated backend systems, tailored to how your business actually runs.

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