1. Scope of This Policy
This policy applies to personal information collected through the BoroTech Solution website, contact forms, email, phone calls, WhatsApp, consultation bookings and other business communication channels connected with our services.
This policy does not cover third-party websites, platforms or services that may be linked from our website. Their own privacy policies will apply.
2. Information We May Collect
Depending on how you interact with us, we may collect:
- Identity and contact details such as your name, email address, phone number, company name and location.
- Project information such as selected service, business requirements, budget range, project notes, attachments and messages.
- Communication records, including emails, call notes, WhatsApp messages and support requests.
- Technical and usage information such as IP address, browser type, device details, referral source, pages visited and approximate location, where collected by hosting, analytics or security tools.
- Billing and business information needed for quotations, invoices, accounting and service delivery.
3. How We Use Your Information
We use personal information for lawful business purposes, including to:
- Respond to enquiries and consultation requests.
- Understand your requirements and prepare proposals, estimates or project plans.
- Deliver website, software, app, automation, consulting and support services.
- Manage client relationships, project communication, billing and records.
- Improve website performance, user experience, marketing and service quality.
- Protect our website, systems, users and business from misuse, fraud or security risks.
- Comply with legal, tax, accounting and regulatory obligations.
4. Consent and Lawful Processing
Where required, we process personal information with your consent, for performance of a contract or pre-contract steps, for legitimate business purposes, or to comply with applicable legal obligations.
India's Digital Personal Data Protection framework recognises rights of individuals and obligations for organisations handling digital personal data. We aim to collect only relevant information and use it for clear business purposes connected with our services.
7. Security
We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure. However, no website, network or digital communication method can be guaranteed to be completely secure.
8. Your Privacy Rights
Subject to applicable law, you may request access to your personal information, correction of inaccurate information, deletion where appropriate, withdrawal of consent where processing is based on consent, or information about how your data is handled.
To make a request, contact us using the details below. We may need to verify your identity before acting on a request.
9. Data Retention
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including enquiry follow-up, project delivery, client support, accounting, legal compliance, dispute resolution and business records.
10. Children's Privacy
Our services are intended for businesses and adult users. We do not knowingly collect personal information from children through this website. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website, tools, legal requirements or business practices. The updated version will be posted on this page with a revised effective date.
12. Contact Us
For privacy questions, requests or complaints, please contact:
BoroTech Solution
Jwhwlao Dwimalu Rd, Kokrajhar, Assam 783370, India
Email: hello@borotechsolution.com
Phone: +91 700 226 6993